At Othe Furniture Store (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website othefurnitureshop.com or make purchases from our online store.

1. Information We Collect

We collect information to provide better services to our customers and improve their shopping experience:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant payment gateway), PayPal email (when applicable). Note we do not store full credit card numbers.
  • Transaction Data: Purchase history, order details, product preferences.
  • Technical Data: IP address, browser type, device information, operating system.
  • Usage Data: Pages visited, time spent on site, clickstream data, referring website.
  • Communication Data: Customer service inquiries, feedback, survey responses.

2. How We Use Your Information

We use your information to provide and improve our services:

  • Process and fulfill your furniture orders
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Send order confirmations, shipping notifications, and account updates
  • Conduct security and fraud prevention measures
  • Analyze site usage to optimize our product offerings and marketing
  • Send promotional communications (with your consent) about new products, offers, or design trends

3. Data Sharing and Disclosure

We may share your information in limited circumstances:

  • Service Providers: With trusted third parties who assist with payment processing, shipping, IT services, and marketing (all bound by confidentiality agreements).
  • Legal Compliance: When required by law or to respond to legal process, protect our rights, or prevent fraud.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures appropriate for our modern furniture clientele:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • Limited access to personal data on a need-to-know basis
  • Secure storage with industry-standard protections

While we take reasonable precautions, no internet transmission is 100% secure. Please protect your account credentials and notify us immediately of any unauthorized access.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data we hold.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restriction: Request we limit how we use your data.
  • Portability: Request transfer of your data to another service.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for site functionality (e.g., shopping cart, checkout process).
  • Performance Cookies: Help us understand how visitors use our site to improve it.
  • Functional Cookies: Remember your preferences (e.g., language, region).
  • Marketing Cookies: Used to show relevant furniture ads (with your consent).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our furniture products and website are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We’ll notify you of significant changes through our website or email.

10. Contact Us

For privacy-related questions or concerns, please contact:

Othe Furniture Store
Attn: Privacy Officer
3447 Willis Avenue
Jacksonville, FL 32202
United States
Email: [email protected]

This Privacy Policy is designed to align with global privacy regulations including GDPR for European customers, CCPA for California residents, and other applicable laws.