Welcome to Othe Furniture Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of furniture do you specialize in?
We focus on functional and stylish furniture pieces including accent chairs, bookcases, desks, office chairs, recliners & rockers, and side tables & nightstands. Our collections are designed to complement modern living spaces.
What’s the quality of your furniture like?
We pride ourselves on offering well-crafted furniture that combines durability with contemporary design. Each piece is carefully selected to ensure it meets our standards for both aesthetics and functionality.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save favorites, and check out faster in the future.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 2 hours of placing your order. Please contact us immediately at [email protected] with your order number. Once your order enters processing (typically within 1-2 business days), we cannot guarantee changes.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia. Our global delivery network ensures your furniture arrives safely no matter where you are. During checkout, simply enter your address to confirm we can deliver to your location.
How will I know when my order ships?
You’ll receive email notifications with tracking information as soon as your order leaves our warehouse. For Standard Shipping (DHL/FedEx), you’ll receive regular tracking updates. For EMS shipments, tracking may be more limited but we’ll provide all available information.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be in original, unused condition with all packaging materials. To initiate a return, please email [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Still Have Questions?

We’re here to help! Contact our friendly customer service team at [email protected] or visit our website for more information.